All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. All orders placed on our website should obey the following policies under any conditions.

Return

-We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.
- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.
- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.
- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you in order to have the dress fit your body. But we can revise it for you if you can pay for shipping back fee.
- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@buyweddingdressonline.com and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.
- We don't take any responsibility for the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before without any return
- We can not offer refund because of the late remittance of your order. for example, if you paid via paypal echecking, it takes normally serveral days before we get the full money, and we could only start the production after receving your full money.
- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted.

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

If you specified a change in the design from the original item on the website, we are not able to give a refund  or offer an exchange if it does not meet your requirements.

Answer: I have put this policy at the end of the text.

-All returned items must be in original package and condition. If there are any stains, dirty spots and so on, we shall not offer refund. Sometime our customers do not like the dress after receiving it for some personal reasons, if we also offer full refund, this is unfair to us.
- We can not accept any return or exchange due to express company's responsibilities such as late delivery, packng damage, wrinkled dress, and so on. Please check package before signing to protect your own rights.
- Wrong shipping information ( receiver's full name, address with post code and contact phone number) will result wrong shipmet, shipping delay, or damaged package. We can not accept return or exchange for wrong shipping information we get from customers.